Transportation And Handling
Eastbay Kicks ships products to almost all countries/regions in the world, and hires major and reliable international carriers to provide services to ensure that your parcel can reach its destination quickly and safely.
After you have successfully paid for the order, you will receive our email confirmation. Our customer service staff will also contact you via Whatsapp or Instagram, so we hope you can leave a way to contact you in the order notes. If you have any requirements for the order, please notify us as soon as possible before the goods enter the processing stage.
Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
We will carry out strict quality control on your items and ensure they are properly packaged before being prepared for shipping. If you need a QC map, we will provide this service for free, but this may delay our delivery time!
Eastbay Kicks is pleased to announce that most orders can now be shipped within 48 hours of order payment (except on rest days). Please note that depending on the inventory situation, a small order may still take 3-5 working days.
Please note that the processing time is not included in the shipping time. The total time required to receive an order is processing time + shipping time. If you have any questions about the order, you can ask our customer service staff for further help.
We mainly provide DHL and EMS as the main transportation carriers. If you need to use other transportation companies, please note in the order or contact our customer service staff!
Note: For tracking numbers, it may take several days to take effect on the tracking website. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update status of the tracking website.
Please note that all packages are shipped from different warehouses. Our goods are unpaid transportation tax, so depending on your country's customs and transportation methods, import taxes may be incurred. You can check with local customs for more information.
If you have any problems during transportation or after receiving the items, please feel free to contact us, and our customer service representatives will provide you with a satisfactory solution.